Zendesk shortcuts will help you to gather requests over different channels in one place. Zendesk is a SaaS platform for customer support work optimization. Customer support is not always about response but also about professionalism. Hence, for this reason, market leaders use Zendesk and it is a well-known name in this category of business.
Download Zendesk Shortcuts PDF
Table of Contents
Click, click, and click. These clicks of going to and fro in Zendesk can add up to an ample amount of time. So to avoid wasting your precious time and effort in your daily routine, implement this below list of Zendesk Shortcuts. Download the Zendesk Shortcuts list in the form of a PDF.
Zendesk Ticket Shortcuts
| Action | Zendesk Shortcut keys |
|---|---|
| New Ticket | Ctrl + Alt + N |
| Save or Update as Open | Ctrl + Alt + O |
| Save or Update as Pending | Ctrl + Alt + P |
| Save or Update As Solved | Ctrl + Alt + S |
| Save or Update As On hold | Ctrl + Alt + D |
| Move to the Next Ticket | Ctrl + Alt + Down Arrow key |
| Set Comment as Public Reply | Ctrl + Alt + C |
| Set Comment as Internal Note | Ctrl + Alt + X |
Read More: 80 Apple Numbers Shortcuts for Mac
| Action | Zendesk Shortcut keys |
|---|---|
| Move Up | Up Arrow key |
| Move Down | Down Arrow key |
| Move Left | Left Arrow key |
| Move Right | Right Arrow key |
| Select Current Item | Spacebar |
| Drill into an item | Enter |
| Switch Preview | X |
Most used Zendesk Shortcut keys
| Action | Zendesk Shortcut keys |
|---|---|
| View | Ctrl + Alt + V |
| Home | Ctrl + Alt + H |
| Find or Search | Ctrl + Alt + F |
| Current Requester | Ctrl + Alt + R |
| Close Current Tab | Ctrl + Alt + W |
Among the other makers of help desk software, Zendesk is the market leader. However, after knowing that Zendesk isn’t the best tool for every company or organization you might look for an alternative. Freshdesk is a strong Zendesk alternative. The powerful automation and real-time updating information are what make it a great choice. Delve into the Freshdesk Shortcuts list.
FAQs
What is Zendesk?
Zendesk is a customer service and support platform that helps businesses manage customer interactions, and support tickets, and provide efficient customer service. It offers various features such as ticket management, a knowledge base, live chat, and more.
What are some commonly used Zendesk shortcuts?
Here are a few commonly used shortcuts in Zendesk:
- G + H: Go to the home/dashboard.
- G + T: Go to the tickets view.
- G + U: Go to the user’s view.
- G + O: Go to the organization view.
- F: Focus on the search bar.
- C: Compose a new ticket or conversation.
- R: Reply to a ticket or conversation.
- E: Edit the current ticket or conversation.
- S: Save changes or submit the current form.
- Esc: Close the current dialog or cancel an action.
READ NEXT:
- 170 MS Access Shortcut keys for Windows
- 10 Pandora Shortcuts You Should Know
- 25 Feedly Shortcuts You Should Know
- 46 CATIA V5 Shortcuts for Windows
