List of Freshdesk Shortcuts
Learn Freshdesk Shortcuts for Web Applications
Tickets Shortcuts
| Action | Freshdesk Shortcut keys |
|---|---|
| Select Ticket | X |
| Open Ticket | Enter |
| Assign the Ticket to Yourself | @ |
| Delete a Ticket | # |
| Close Ticket | ~ |
| Mark Ticket as Spam | ! |
| Reply to Ticket | R |
| Forward Ticket | F |
| Add Note to Ticket | N |
| Add Yourself as Watcher to A Ticket | W |
| Add Time to Ticket | M |
| Expand Conversation in a Ticket | ] |
| View Activities of Ticket | [ |
| Go to Next Page | Alt + Right Arrow key |
| Go to Previous Page | Alt + Left Arrow key |
| Move Cursor to the Previous Ticket | K |
| Move Cursor to Next Ticket | J |
| Close Ticket without Sending Email Notifications | Alt + ~ |
| Go to Next Ticket | Alt + Right Arrow key |
| Go to the Previous Ticket | Alt + Left Arrow key |
Navigation Shortcuts
| Action | Freshdesk Shortcut keys |
|---|---|
| Go to Dashboard | G then D |
| Go to Tickets | G then T |
| Go to Social Tab | G then E |
| Go to Solution Tab | G then S |
| Go to Forums Tab | G then F |
| Go to Customers Tab | G then C |
| Go to Reports Tab | G then R |
| Go to Admin Tab | G then A |
| Open New Ticket Form | G then N |
| Open Outbound Mail | G then M |
| Place Cursor in Search Box | / |
| List of Keyboard Shortcuts | ? |
Download Freshdesk Shortcuts PDF for Web
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