Save your time on Freshdesk with its Magical Freshdesk Shortcuts. Freshdesk is a customer support platform or in other words a customer management software that provides customer services irrespective of the company’s size. Do not get confused with Zoho which is a Customer relationship management software. Both are quite different in their own perspective.
Download Freshdesk Shortcuts PDF
Navigate your way around the Freshdesk easily with Freshdesk Shortcuts. The below list of Freshdesk Shortcuts will allow you to perform repetitive tasks quickly, manage tickets, etc. Download the list of Freshdesk Shortcuts in PDF format.
Tickets Shortcuts
| Action | Freshdesk Shortcuts |
|---|---|
| Select Ticket | X |
| Open Ticket | Enter |
| Assign the Ticket to Yourself | @ |
| Delete a Ticket | # |
| Close Ticket | ~ |
| Mark Ticket as Spam | ! |
| Reply to Ticket | R |
| Forward Ticket | F |
| Add Note to Ticket | N |
| Add Yourself as Watcher to A Ticket | W |
| Add Time to Ticket | M |
| Expand Conversation in a Ticket | ] |
| View Activities of Ticket | [ |
| Go to the Next Page | Alt + Right Arrow key |
| Go to the Previous Page | Alt + Left Arrow key |
| Move the Cursor to the Previous Ticket | K |
| Move the Cursor to Next Ticket | J |
| Close Tickets without Sending Email Notifications | Alt + ~ |
| Go to Next Ticket | Alt + Right Arrow key |
| Go to the Previous Ticket | Alt + Left Arrow key |
Read More: 30 GitLab Shortcuts for Web
| Action | Freshdesk Shortcuts |
|---|---|
| Go to Dashboard | G then D |
| Go to Tickets | G then T |
| Go to Social Tab | G then E |
| Go to Solution Tab | G then S |
| Go to Forums Tab | G then F |
| Go to Customers Tab | G then C |
| Go to Reports Tab | G then R |
| Go to Admin Tab | G then A |
| Open New Ticket Form | G then N |
| Open Outbound Mail | G then M |
| Place Cursor in Search Box | / |
| List of Keyboard Shortcuts | ? |
Freshdesk beats almost everything when compared with other alternatives. It beats the value of money, customer support, functionality, a wonderful way of organization of emails, Clean UI, etc. Zendesk Support Suite is another software that can be considered as an alternative to Freshdesk. The customer service and the interface is what you must look into. Look at the Zendesk Shortcuts list.
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