Firstbase FAQ – A Beginner’s Guide
36 Most Frequently asked questions
Firstbase is a company that provides a platform for businesses to set up and manage their remote teams. The company’s platform includes tools and resources to help businesses streamline their remote work processes, such as setting up remote office equipment and managing employee benefits and compliance.
List of Firstbase FAQ
Table of Contents
- 1 List of Firstbase FAQ
- 2 What is Firstbase company?
- 3 How much does Firstbase charge?
- 4 Who is the founder of Firstbase?
- 5 What kind of equipment can employers provide through Firstbase?
- 6 How does Firstbase ensure that the equipment provided is secure?
- 7 How does Firstbase handle repairs and replacements?
- 8 How much does Firstbase cost?
- 9 Is Firstbase only for remote teams?
- 10 Can employees choose their own equipment through Firstbase?
- 11 How long does it take for equipment to be shipped through Firstbase?
- 12 How does Firstbase compare to other similar services?
- 13 Is Firstbase only available in the United States?
- 14 Can employees keep the equipment provided by Firstbase?
- 15 Does Firstbase offer any additional services beyond hardware and software?
- 16 What kind of companies are best suited for Firstbase?
- 17 Does Firstbase require a long-term commitment?
- 18 How does Firstbase handle data privacy and security?
- 19 What types of payment methods does Firstbase accept?
- 20 How does Firstbase handle returns or exchanges?
- 21 How does Firstbase handle equipment upgrades?
- 22 What kind of customer support does Firstbase offer?
- 23 Does Firstbase offer any reporting or analytics features?
- 24 Can Firstbase integrate with other tools and software?
- 25 Does Firstbase offer any training for employees?
- 26 How does Firstbase ensure that equipment is compatible with employees’ home setups?
- 27 Does Firstbase offer any discounts for bulk purchases?
- 28 Does Firstbase offer any cybersecurity services?
- 29 Can employers provide feedback on the equipment and services provided by Firstbase?
- 30 How does Firstbase handle returns or exchanges for international orders?
- 31 How does Firstbase handle insurance for equipment provided to employees?
- 32 Can employees use equipment provided through Firstbase for personal use?
- 33 How does Firstbase ensure that equipment is securely disposed of when no longer needed?
- 34 Does Firstbase offer any asset management features?
- 35 Can employers use their own software licenses with equipment provided through Firstbase?
- 36 Does Firstbase offer any features to help with employee onboarding?
- 37 Can Firstbase help with setting up a remote work policy for employers?
Firstbase’s platform enables businesses to quickly and easily equip their remote employees with the necessary tools and equipment to work effectively, including laptops, monitors, keyboards, and other hardware. The company also handles shipping, logistics, and support for these items.
What is Firstbase company?
Firstbase is a startup company that provides a platform for businesses to manage and equip their remote teams with the necessary tools and resources to work effectively from anywhere. The company was founded in 2019 by Chris Herd, who identified a need for a streamlined approach to remote work management and equipment provisioning.
Firstbase’s platform enables businesses to quickly and easily set up their remote employees with the necessary hardware, including laptops, monitors, and other equipment, and handle the logistics and support for these items. The company also provides administrative tools to help businesses manage their remote workforce more efficiently, including payroll, benefits administration, and compliance management.
Firstbase has received funding from prominent venture capital firms, including Andreessen Horowitz and Base10 Partners, and has quickly gained traction among businesses looking to streamline their remote work processes. The company is based in San Francisco, California, and has a team of remote employees based around the world.
How much does Firstbase charge?
Firstbase offers several pricing plans based on the needs of each business. The cost of the platform depends on the number of employees, the level of service required, and the features selected.
According to their website, Firstbase’s pricing starts at $49 per employee per month for their basic plan, which includes hardware shipping and tracking, inventory management, and employee onboarding. Their standard plan starts at $99 per employee per month and includes additional features such as benefits management, payroll administration, and compliance management.
Firstbase also offers a premium plan for larger businesses with more complex needs, which includes personalized support and custom integrations with third-party systems. The cost of the premium plan is determined based on the specific needs of each business.
It’s important to note that Firstbase’s pricing may change over time, and businesses should contact the company directly for a customized quote based on their specific needs.
Who is the founder of Firstbase?
The founder of Firstbase is Chris Herd. Chris Herd is a Scottish entrepreneur and remote work advocate. He founded Firstbase in 2019 with the goal of simplifying the process of setting up and managing remote teams. Before starting Firstbase, Herd founded a number of other startups, including Nexves and Coworking Insights, and he has been a vocal proponent of remote work and its benefits for both employees and businesses.
Herd is also a well-known writer and speaker on the topic of remote work, and he has been featured in numerous publications and events, including Forbes, CNBC, and Remote Work Summit. He is passionate about the future of work and the role that technology can play in enabling more flexible and efficient work arrangements.
What kind of equipment can employers provide through Firstbase?
Firstbase is a company that provides remote work equipment leasing and management services to employers. Through Firstbase, employers can provide their remote employees with a variety of equipment to help them work efficiently and comfortably from home. Some examples of equipment that employers can provide through Firstbase include:
- Laptops or desktop computers
- Keyboards and mice
- Headsets or earbuds
- Standing desks
- Desk chairs
- External hard drives or cloud storage
These are just a few examples, and the specific equipment options available may vary depending on the employer’s needs and preferences. Additionally, Firstbase can handle the logistics of shipping and setting up the equipment for remote employees, as well as managing repairs and replacements as needed.
How does Firstbase ensure that the equipment provided is secure?
Firstbase takes security very seriously and has implemented several measures to ensure that the equipment provided to remote employees is secure. Here are some of the ways Firstbase ensures equipment security:
- Encrypted communications: All communication between Firstbase and its clients is encrypted using TLS (Transport Layer Security) encryption to prevent unauthorized access to data.
- Secure storage: All equipment provided by Firstbase is stored in secure warehouses with access controls and monitored security systems to prevent theft or damage.
- Pre-configured security settings: Firstbase pre-configures all equipment to meet standard security best practices, such as requiring strong passwords and enabling two-factor authentication.
- Ongoing security updates: Firstbase regularly updates equipment with the latest security patches and software updates to ensure that remote employees are protected against the latest threats.
- Data wiping: When equipment is returned or replaced, Firstbase performs a secure wipe of all data to ensure that no sensitive information remains on the device.
Overall, Firstbase takes a proactive approach to security to ensure that the equipment provided to remote employees is secure and protected against unauthorized access or data breaches.
How does Firstbase handle repairs and replacements?
Firstbase offers repair and replacement services as part of its equipment leasing and management services for remote employees. Here’s how Firstbase handles repairs and replacements:
- Equipment monitoring: Firstbase continuously monitors the condition of the equipment provided to remote employees to detect any potential issues or problems.
- Troubleshooting: Firstbase’s support team provides remote troubleshooting services to help employees resolve any technical issues they may be experiencing with their equipment.
- Replacement parts: If a piece of equipment requires replacement parts, Firstbase will ship the necessary parts directly to the employee to minimize downtime.
- On-site repair: If a repair cannot be completed remotely, Firstbase will arrange for a local technician to visit the employee’s home and perform the necessary repairs.
- Replacement equipment: If a piece of equipment is irreparable, Firstbase will ship a replacement to the employee.
- Equipment recovery: When equipment is no longer needed, Firstbase will arrange for the return of the equipment and perform a secure wipe of all data.
Overall, Firstbase offers a comprehensive repair and replacement service to ensure that remote employees have access to fully functional equipment at all times. By offering quick and efficient repair and replacement services, Firstbase helps to minimize downtime and maximize productivity for remote employees.
How much does Firstbase cost?
The cost of using Firstbase’s equipment leasing and management services can vary depending on a number of factors, such as the size of the organization, the types of equipment needed, and the duration of the lease. However, Firstbase offers transparent pricing and provides a calculator on its website to help companies estimate the cost of leasing equipment for their remote employees.
Generally speaking, Firstbase’s pricing model includes a monthly fee per employee, which covers the cost of leasing and managing the equipment. The monthly fee includes the cost of equipment, logistics, maintenance, and support. There may also be additional fees for optional services, such as on-site repairs or international shipping.
As of my knowledge cutoff of September 2021, the starting price for Firstbase’s services was $149 per employee per month. However, it’s worth noting that pricing may have changed since then, and the final cost will depend on the specific needs and requirements of each organization. Companies interested in using Firstbase’s services should contact the company directly for a customized quote.
Is Firstbase only for remote teams?
Yes, Firstbase is primarily designed for remote teams and provides equipment leasing and management services to help companies equip and support their remote employees. However, Firstbase may also be used by companies with hybrid teams or employees who occasionally work from home.
Firstbase’s services are particularly well-suited for companies that have a significant portion of their workforce working remotely, as it can be challenging to manage equipment for employees who are spread out across different locations. By leasing equipment through Firstbase, companies can ensure that all of their remote employees have access to the equipment they need to work efficiently and comfortably from home. Firstbase can also handle logistics, repairs, and replacements, allowing companies to focus on their core business activities.
Overall, while Firstbase’s services are primarily designed for remote teams, they may also be useful for companies with hybrid teams or occasional remote workers.
Can employees choose their own equipment through Firstbase?
Firstbase offers a range of equipment options for remote employees, but typically employees are not able to choose their own equipment directly. Instead, the employer selects the equipment that will be provided to their remote employees based on their needs and preferences.
However, Firstbase does offer some flexibility in terms of equipment customization. Employers can work with Firstbase to select the specific equipment that will be provided to their remote employees, and Firstbase can also offer suggestions and recommendations based on its experience working with other companies. Employers may also be able to choose from a range of equipment options for each category (e.g. different laptop models), allowing them to tailor the equipment to their specific needs.
Overall, while employees may not be able to choose their own equipment directly, Firstbase offers a range of customization options to ensure that remote employees have access to the equipment they need to work efficiently and comfortably from home.
How long does it take for equipment to be shipped through Firstbase?
The time it takes for equipment to be shipped through Firstbase can vary depending on a number of factors, such as the location of the employee, the type of equipment being shipped, and the shipping method selected. However, Firstbase strives to provide fast and reliable shipping for all of its customers.
Typically, once an order has been placed, it takes Firstbase 1-3 business days to process the order and prepare the equipment for shipment. Once the equipment has been prepared, the shipping time will depend on the shipping method selected and the location of the employee. Firstbase offers a range of shipping options, including standard ground shipping and expedited shipping, to meet the needs of its customers.
In general, employees can expect to receive their equipment within 5-10 business days of placing an order, although shipping times may be longer for international orders or for certain types of equipment. Firstbase provides tracking information for all shipments, allowing employees to monitor the status of their order and estimated delivery date.
Overall, while shipping times may vary depending on the specific circumstances, Firstbase aims to provide fast and reliable shipping to ensure that remote employees have access to the equipment they need as quickly as possible.
How does Firstbase compare to other similar services?
Firstbase is one of several companies that offer equipment leasing and management services for remote teams. Here are some ways in which Firstbase compares to other similar services:
- Range of equipment options: Firstbase offers a wide range of equipment options, including laptops, desktops, monitors, and peripherals, to meet the needs of remote employees. Some other companies may have a more limited selection of equipment options.
- Customization options: Firstbase provides a range of customization options, allowing employers to select the specific equipment that will be provided to their remote employees. This can help ensure that employees have the equipment they need to work efficiently and comfortably from home.
- Security features: Firstbase places a strong emphasis on security and offers a range of features to help ensure that equipment is secure and protected. For example, Firstbase provides encryption software and remote wipe capabilities to protect sensitive data in the event that a device is lost or stolen.
- Pricing: Firstbase’s pricing model is transparent and easy to understand, with a monthly fee per employee that includes the cost of equipment, logistics, maintenance, and support. Some other companies may have more complex pricing models or hidden fees.
- Customer service: Firstbase provides comprehensive customer support, including remote troubleshooting services and on-site repairs when necessary. Some other companies may not offer the same level of customer service.
Overall, while there are several companies that offer equipment leasing and management services for remote teams, Firstbase stands out for its wide range of equipment options, customization options, security features, transparent pricing, and comprehensive customer service.
Is Firstbase only available in the United States?
No, Firstbase is not only available in the United States. While Firstbase is based in the United States and primarily serves customers in the U.S., the company does offer its services to customers in other countries as well.
Firstbase currently supports international shipping to over 90 countries worldwide, including Canada, the United Kingdom, Australia, and many countries in Europe and Asia. However, the availability of specific equipment options and the cost of shipping may vary depending on the country and region.
Overall, while Firstbase is primarily focused on serving customers in the United States, the company is able to offer its services to customers in many other countries around the world, making it a viable option for companies with remote employees in multiple locations.
Can employees keep the equipment provided by Firstbase?
In most cases, employees are able to keep the equipment provided by Firstbase for as long as they are employed by the company. However, the equipment remains the property of the employer and is intended to be used solely for work purposes.
If an employee leaves the company, they may be required to return the equipment to the employer or to Firstbase. In some cases, employers may offer employees the option to purchase the equipment at fair market value or to transfer ownership of the equipment to the employee.
It’s important to note that the specific terms of equipment ownership and use may vary depending on the agreement between the employer and Firstbase, as well as any applicable laws or regulations. Employers and employees should carefully review their agreement and seek legal advice if necessary to ensure that they understand their rights and responsibilities regarding the use and ownership of equipment provided by Firstbase.
Does Firstbase offer any additional services beyond hardware and software?
Yes, in addition to hardware and software leasing and management, Firstbase offers a range of additional services to help support remote teams. Some of these services include:
- Equipment disposal and recycling: When equipment reaches the end of its useful life, Firstbase offers disposal and recycling services to ensure that the equipment is handled in an environmentally responsible manner.
- IT support and maintenance: Firstbase provides comprehensive IT support and maintenance services, including remote troubleshooting, on-site repairs, and regular software updates and maintenance.
- Employee onboarding and training: Firstbase can help onboard new remote employees by providing equipment and software setup and training, ensuring that they have the tools they need to be productive from day one.
- Asset tracking and management: Firstbase provides real-time asset tracking and management services, allowing employers to easily track and manage their equipment inventory and monitor usage and performance.
Overall, Firstbase offers a range of additional services beyond hardware and software leasing and management to help support remote teams and ensure that employees have the tools and support they need to be productive and successful in their work.
What kind of companies are best suited for Firstbase?
Firstbase is well-suited for companies of all sizes and industries that have remote or hybrid teams. This includes companies that have fully remote teams, as well as those that have employees who work from home part-time or on a flexible schedule.
Firstbase is particularly beneficial for companies that want to:
- Provide their remote employees with high-quality equipment and technology to support their work.
- Ensure that their employees have secure, up-to-date hardware and software that is compatible with the company’s systems and tools.
- Reduce the cost and administrative burden of managing remote employees’ equipment and technology.
- Streamline the onboarding and offboarding process for remote employees.
- Provide comprehensive IT support and maintenance to their remote employees.
- Track and manage their equipment inventory and monitor usage and performance.
Overall, Firstbase can be a valuable tool for any company that has remote or hybrid teams and wants to ensure that their employees have the equipment and support they need to be productive and successful in their work.
Does Firstbase require a long-term commitment?
Firstbase does not require a long-term commitment from its customers. The company offers a flexible month-to-month leasing option for its equipment and services, which allows companies to scale up or down as needed and to adjust their equipment and service plans to meet the changing needs of their remote teams.
This month-to-month leasing option means that companies can use Firstbase’s services without making a long-term commitment or having to make a significant upfront investment in equipment and technology. Instead, they pay a monthly fee based on the number and type of equipment and services they need, which can be adjusted as their needs change over time.
This flexibility makes Firstbase a particularly attractive option for companies that are just starting to build their remote teams or that have fluctuating staffing needs. It allows them to provide high-quality equipment and technology to their remote employees without the risk or financial burden of a long-term commitment.
How does Firstbase handle data privacy and security?
Data privacy and security are a top priority for Firstbase, and the company has implemented a range of measures to ensure that customer data is protected at all times.
Firstbase follows industry-standard security practices and protocols, including data encryption, access controls, and regular security audits and assessments, to help prevent unauthorized access, use, or disclosure of customer data. Additionally, the company has strict policies and procedures in place to ensure that customer data is only accessed by authorized personnel and is used solely for the purpose of providing Firstbase’s services.
When it comes to personal data, Firstbase complies with relevant data protection laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States. The company collects and processes only the data that is necessary to provide its services, and it provides customers with transparent information about what data is collected and how it is used.
Overall, Firstbase takes data privacy and security very seriously, and the company has implemented robust measures and policies to ensure that customer data is protected at all times.
What types of payment methods does Firstbase accept?
Firstbase accepts multiple payment methods to make it easy for its customers to pay for its services. The company currently accepts credit card payments, including Visa, Mastercard, and American Express, as well as ACH bank transfers.
For customers who prefer to pay by check, Firstbase also offers a check payment option. To pay by check, customers can contact Firstbase’s support team to request instructions for submitting payment.
Overall, Firstbase offers multiple payment options to ensure that its customers can pay for its services in a way that is convenient and secure for them.
How does Firstbase handle returns or exchanges?
Firstbase has a simple and straightforward process for returns or exchanges. If an employee experiences any issues with the equipment provided by Firstbase, they can contact the company’s support team for assistance.
In the case of defective or malfunctioning equipment, Firstbase will replace the equipment with a new one at no additional cost to the customer. If the customer decides that they no longer need the equipment, they can return it to Firstbase for a full refund within the first 30 days of receiving it.
If a customer wants to exchange the equipment for a different model or type, they can contact Firstbase’s support team to discuss their options. The company may require a new lease agreement to be signed for the new equipment, and additional fees may apply depending on the specific circumstances of the exchange.
Overall, Firstbase is committed to providing high-quality equipment and excellent customer service, and the company has a flexible and customer-friendly approach to returns and exchanges.
How does Firstbase handle equipment upgrades?
Firstbase offers its customers the flexibility to upgrade their equipment as needed. If a customer wants to upgrade their equipment, they can contact Firstbase’s support team to discuss their options.
In many cases, upgrading equipment will require signing a new lease agreement for the new equipment. The cost of the new equipment will be based on the type and model of equipment selected, as well as any additional services that may be required.
Firstbase offers a range of equipment options to suit different needs and preferences. Customers can choose from a wide range of laptops, desktops, monitors, and other peripherals from top brands such as Apple, Dell, and HP.
Overall, Firstbase is committed to providing its customers with the flexibility and support they need to keep their remote teams productive and efficient. By offering flexible equipment leasing options and a range of high-quality equipment and peripherals, the company makes it easy for customers to upgrade their equipment as needed to meet the changing needs of their business.
What kind of customer support does Firstbase offer?
Firstbase provides comprehensive customer support to ensure that its customers have the assistance they need to use and maintain their equipment effectively. The company offers several different channels for customers to get in touch with its support team, including phone, email, and live chat.
Customers can contact Firstbase’s support team at any time for assistance with equipment setup, installation, troubleshooting, or repair. The company’s support team consists of trained professionals who are knowledgeable about the equipment and services offered by Firstbase and can provide expert guidance and support.
In addition to its support team, Firstbase also provides customers with access to a comprehensive knowledge base and self-help resources. The company’s website includes detailed documentation, tutorials, and FAQs that cover a range of topics related to equipment leasing, setup, and maintenance.
Overall, Firstbase is committed to providing its customers with high-quality support and resources to ensure that they have the assistance they need to keep their remote teams productive and efficient.
Does Firstbase offer any reporting or analytics features?
Yes, Firstbase offers reporting and analytics features to help its customers manage their equipment and expenses more effectively. The company’s reporting and analytics tools provide detailed insights into equipment usage, performance, and expenses, allowing customers to track and optimize their spending and productivity.
Some of the key reporting and analytics features offered by Firstbase include:
- Asset inventory: Firstbase provides customers with a comprehensive inventory of all equipment provided, allowing customers to easily track and manage their equipment.
- Expense tracking: Firstbase’s expense tracking tools allow customers to monitor their expenses in real-time and analyze spending trends to identify areas for improvement.
- Usage tracking: Firstbase’s usage tracking tools provide detailed insights into how equipment is being used, allowing customers to identify underutilized equipment and optimize their resources.
- Customizable reporting: Firstbase’s reporting tools are fully customizable, allowing customers to generate reports and analyze data in a way that best suits their needs and preferences.
Overall, Firstbase’s reporting and analytics features provide valuable insights into equipment usage, performance, and expenses, helping customers make informed decisions and optimize their remote work operations.
Can Firstbase integrate with other tools and software?
Yes, Firstbase can integrate with a wide range of tools and software to help customers streamline their remote work operations and increase productivity. The company offers integrations with many popular tools and software, including:
- Single sign-on (SSO) providers: Firstbase integrates with many SSO providers, including Okta, OneLogin, and Auth0, to allow customers to easily manage user authentication and access control.
- Mobile device management (MDM) tools: Firstbase integrates with many MDM tools, including Jamf and MobileIron, to help customers manage and secure their mobile devices.
- Collaboration and communication tools: Firstbase integrates with many collaboration and communication tools, including Slack, Zoom, and Microsoft Teams, to help customers stay connected and productive.
- Expense management tools: Firstbase integrates with many expense management tools, including Expensify and Concur, to help customers track and manage their expenses more effectively.
Overall, Firstbase’s integrations provide customers with the flexibility and support they need to streamline their remote work operations and increase productivity. By integrating with a wide range of tools and software, Firstbase helps customers to create a seamless and integrated remote work environment.
Does Firstbase offer any training for employees?
Yes, Firstbase offers training for employees to ensure that they can use the equipment and software provided by the company effectively and efficiently. The company provides comprehensive training resources to help employees get up to speed quickly and become proficient in using the tools and software they need for their jobs.
Some of the key training resources offered by Firstbase include:
- Online documentation: Firstbase provides detailed online documentation and tutorials for all equipment and software provided, covering topics such as installation, setup, and troubleshooting.
- Onboarding support: Firstbase’s onboarding support team provides guidance and support to employees during the initial setup process, ensuring that they have everything they need to get started.
- Live training sessions: Firstbase offers live training sessions for employees, either in-person or virtually, to help them become proficient in using the equipment and software provided.
- Ongoing support: Firstbase’s support team is available to assist employees with any questions or issues that may arise as they use the equipment and software provided.
Overall, Firstbase’s training resources provide employees with the knowledge and support they need to use the equipment and software provided effectively and efficiently, helping to ensure that remote teams can stay productive and efficient.
How does Firstbase ensure that equipment is compatible with employees’ home setups?
Firstbase ensures that the equipment provided to employees is compatible with their home setups by conducting a thorough assessment of each employee’s requirements and preferences. The company’s team of experts works closely with each employee to determine their specific needs and ensure that the equipment provided meets those needs.
Here are some of the ways that Firstbase ensures compatibility:
- Compatibility checks: Firstbase’s team performs compatibility checks on all equipment before it is shipped to ensure that it will work with the employee’s home setup.
- Custom configurations: Firstbase can customize equipment configurations to meet each employee’s specific needs and preferences, including setting up software, installing peripherals, and configuring network settings.
- Technical support: Firstbase’s technical support team is available to assist employees with any compatibility issues that may arise, providing guidance and support to ensure that equipment works seamlessly with their home setups.
- Remote troubleshooting: In cases where compatibility issues cannot be resolved through standard support channels, Firstbase offers remote troubleshooting services to diagnose and resolve issues remotely.
Overall, Firstbase takes a comprehensive approach to ensure that equipment is compatible with employees’ home setups, providing customized configurations, technical support, and remote troubleshooting services as needed to ensure that employees have the equipment they need to work effectively from home.
Does Firstbase offer any discounts for bulk purchases?
Firstbase offers discounts for bulk purchases of equipment and software, making it an attractive option for companies that need to equip multiple employees with the tools and technology they need to work from home. The exact discount amount will depend on the size of the purchase and other factors, but Firstbase offers flexible pricing options to meet the needs of each company.
To get started, companies can contact Firstbase and speak with a representative to discuss their specific needs and requirements. The company will then provide a custom quote based on the number of employees, the equipment and software required, and any additional services or features needed.
Overall, Firstbase’s bulk purchase discounts make it an affordable option for companies looking to equip their remote workforce with high-quality equipment and software, without breaking the bank.
Does Firstbase offer any cybersecurity services?
Yes, Firstbase offers cybersecurity services to help companies protect their remote workforce and prevent cyber threats. The company recognizes that remote work environments can be more vulnerable to cyber attacks, and offers a range of services to help companies mitigate these risks.
Some of the cybersecurity services offered by Firstbase include:
- Endpoint protection: Firstbase provides endpoint protection software to protect employee devices from malware, viruses, and other threats.
- Network security: Firstbase can help companies secure their remote network infrastructure and provide guidance on best practices for securing remote connections.
- Security monitoring: Firstbase offers continuous security monitoring to detect and respond to potential threats in real-time.
- Data backup and recovery: Firstbase can provide data backup and recovery services to help companies restore data in the event of a cyber attack or other data loss event.
Overall, Firstbase’s cybersecurity services provide companies with the tools and support they need to protect their remote workforce and prevent cyber threats, helping to ensure that employees can work safely and securely from home.
Can employers provide feedback on the equipment and services provided by Firstbase?
Yes, employers can provide feedback on the equipment and services provided by Firstbase. The company values feedback from its customers and actively seeks input to improve its offerings and ensure customer satisfaction.
Firstbase offers a variety of channels for providing feedback, including surveys, customer support tickets, and direct communication with account managers. Employers can also provide feedback through Firstbase’s online portal, which allows them to manage their account and track the status of equipment and software orders.
In addition to soliciting feedback from customers, Firstbase uses data analytics and customer satisfaction metrics to continuously improve its offerings and ensure that customers receive the best possible experience. The company’s focus on customer feedback and continuous improvement helps ensure that it remains a top choice for companies looking to equip their remote workforce with high-quality equipment and software.
How does Firstbase handle returns or exchanges for international orders?
Firstbase offers international shipping for its equipment and software, and has a specific policy in place for returns or exchanges of international orders.
If an international order needs to be returned or exchanged, Firstbase will work with the customer to find a solution that meets their needs. However, there may be additional costs associated with international returns or exchanges, such as shipping fees and customs fees, which will be the responsibility of the customer.
To initiate a return or exchange for an international order, customers can contact Firstbase’s customer support team for assistance. The team will guide the customer through the process and work with them to find the best solution.
Overall, while returns or exchanges for international orders may involve additional costs and complexities, Firstbase is committed to providing excellent customer service and working with customers to find the best possible solution for their needs.
How does Firstbase handle insurance for equipment provided to employees?
Firstbase provides insurance coverage for the equipment it provides to employees, as part of its standard service offering. This coverage protects the equipment against loss, theft, and damage during normal use.
The insurance coverage provided by Firstbase varies depending on the type of equipment being provided, as well as the specific terms of the agreement between Firstbase and the customer. Typically, the coverage includes repair or replacement of equipment that is lost, stolen, or damaged, up to a certain limit.
In addition to providing insurance coverage for equipment, Firstbase also offers liability insurance for customers who use its equipment. This insurance provides protection against liability claims that may arise as a result of an employee’s use of Firstbase equipment, such as claims for property damage or personal injury.
Overall, Firstbase’s insurance coverage provides an added layer of protection for customers and their employees, helping to ensure that they are covered in the event of equipment loss, theft, or damage, as well as liability claims that may arise.
Can employees use equipment provided through Firstbase for personal use?
Employees can use equipment provided through Firstbase for personal use, but this typically depends on the specific agreement between the employer and Firstbase.
In general, Firstbase’s equipment is intended for use in a work-related capacity, and employees are expected to use it primarily for work-related purposes. However, many employers do allow their employees to use the equipment for personal use, provided that it does not interfere with their work responsibilities and does not compromise the security or integrity of the equipment.
Employers can work with Firstbase to establish guidelines for employee use of the equipment, including any restrictions on personal use. Additionally, Firstbase’s software offerings may include features that help employers monitor and manage employee use of the equipment, such as activity logs and usage reports.
Overall, while employees may be able to use equipment provided through Firstbase for personal use, it is important to ensure that such use does not compromise the equipment or the employer’s data security. Employers should work with Firstbase to establish clear guidelines and expectations for employee use of the equipment, and monitor usage to ensure that it remains within acceptable boundaries.
How does Firstbase ensure that equipment is securely disposed of when no longer needed?
When equipment provided by Firstbase is no longer needed, the company has established processes in place to ensure that the equipment is securely disposed of in compliance with industry standards and data protection regulations.
First, the company performs a full data wipe of the device to ensure that all data is completely erased before it is disposed of. The data wipe process is performed using industry-standard software and methods to ensure that all data is securely erased and cannot be recovered.
After the data wipe is complete, Firstbase then ensures that the device is securely disposed of according to local regulations and best practices. This may involve sending the equipment to a certified e-waste disposal facility or using a secure shredding service to ensure that the device is fully destroyed and cannot be used again.
Overall, Firstbase takes data security and privacy very seriously, and works to ensure that equipment is disposed of securely and responsibly when it is no longer needed. This helps to minimize the risk of data breaches or other security incidents that could potentially harm the employer or its employees.
Does Firstbase offer any asset management features?
Yes, Firstbase offers asset management features to help employers keep track of the equipment they provide to their remote employees. The company’s asset management tools allow employers to monitor and manage their hardware and software assets, including laptops, desktops, monitors, keyboards, and other peripherals.
With Firstbase’s asset management tools, employers can:
- View a complete inventory of all equipment provided to employees, including hardware and software assets
- Monitor the status and condition of equipment to identify potential issues or maintenance needs
- Track the location of equipment and manage distribution to employees
- Report on asset usage and performance to help identify trends and make informed decisions about future investments
- Configure and manage security settings for hardware and software assets to ensure compliance with company policies and standards.
Overall, Firstbase’s asset management tools are designed to help employers maintain visibility and control over their equipment, and ensure that their remote employees have the hardware and software resources they need to be productive and successful.
Can employers use their own software licenses with equipment provided through Firstbase?
Yes, employers can use their own software licenses with equipment provided through Firstbase. The company offers flexibility when it comes to software, allowing employers to use their own licenses for software they have already purchased, or to purchase new licenses directly from Firstbase.
If an employer already has licenses for specific software, they can provide those licenses to Firstbase, who can then preload the software onto the equipment provided to remote employees. This can help to ensure that employees have access to the specific software they need to perform their job duties.
Alternatively, if an employer needs to purchase new software licenses, they can do so through Firstbase. The company offers a wide range of software options, including productivity software, design software, and collaboration tools, among others. Firstbase can help employers select the right software licenses for their needs, and can also assist with the installation and configuration of the software on the equipment provided to remote employees.
Overall, Firstbase is committed to providing employers with the flexibility and choice they need when it comes to software licensing, allowing them to use their own licenses or purchase new licenses directly from Firstbase as needed.
Does Firstbase offer any features to help with employee onboarding?
Yes, Firstbase offers features to help with employee onboarding, making it easier for employers to get new remote employees up and running quickly and efficiently.
When a new employee is hired, Firstbase can pre-configure the equipment and software they need to perform their job duties. This can include preloading software, configuring security settings, and installing necessary updates and patches. Firstbase can also ship the equipment directly to the employee’s home or office, so they have everything they need to get started right away.
In addition, Firstbase offers resources to help employees get set up and comfortable with their new equipment and software. This includes a dedicated support team to answer any questions and provide technical assistance as needed, as well as online training resources and documentation.
Overall, Firstbase’s employee onboarding features can help employers streamline the onboarding process for remote employees, ensuring they have the equipment and resources they need to be productive from day one.
Can Firstbase help with setting up a remote work policy for employers?
Yes, Firstbase offers resources to help employers set up and implement a remote work policy. As more companies shift to remote work, it’s important to have clear policies and guidelines in place to ensure that employees are productive, engaged, and supported while working from home.
Firstbase provides guidance on best practices for remote work, including how to set up communication channels, establish goals and expectations, and measure productivity. They also offer resources for creating a remote work policy that addresses topics such as equipment usage, security, data privacy, and work hours.
In addition, Firstbase can help employers assess their current technology infrastructure and identify areas where they may need to make changes or upgrades to support remote work. This can include assessing network security, implementing cloud-based tools for collaboration and communication, and providing employees with the necessary hardware and software to work effectively from home.
Overall, Firstbase can be a valuable resource for employers looking to set up and implement a successful remote work policy, by providing guidance, tools, and resources to support remote employees and ensure business continuity.