Learn Help Scout Shortcuts for Windows
Conversation Action Shortcuts
| Action |
Help Scout Shortcuts |
| Reply |
R |
| Add Note |
N |
| Forward |
F |
| Edit Draft |
E |
| Delete Conversation |
D |
| Next Conversation |
K |
| Previous Conversation |
J |
| Assign |
A |
| Follow |
O |
| Status |
S |
| Status: Active |
S then A |
| Status: Pending |
S then P |
| Status: Closed |
S then C |
| Status: Spam |
S then S |
| Add Tag |
T |
| Undo (after send) |
Z |
Conversation List Shortcuts
| Action |
Help Scout Shortcuts |
| Select |
Up & Down Arrow key |
| Toggle Selected |
Spacebar |
| Open Selected |
Enter |
| Next Page |
K |
| Previous Page |
J |
| Select All |
* then A |
| Select None |
* then N |
| Select Active (bold) |
* then B |
| Select Inactive (unbold) |
* then I |
| Assigned Selected |
A |
| Status (selected) |
S |
| Status (selected): Active |
S then A |
| Status (selected): Pending |
S then P |
| Status (selected): Closed |
S then C |
| Status (selected): Spam |
S then S |
| Move Selected |
M |
| Delete Selected |
D |
Text Editor Shortcuts
| Action |
Help Scout Shortcuts |
| Bold |
Ctrl + B |
| Italic |
Ctrl + I |
| Underline |
Ctrl + U |
| Bullet List |
Ctrl + * |
| Numbered List |
Ctrl + & |
| Undo |
Ctrl + Z |
| Save Draft |
Ctrl + Shift + D |
| Attach File |
Ctrl + Shift + A |
| Toggle Saved Replies |
Ctrl + Shift + S |
| Create a Link |
Ctrl + K |
| Send Reply/Save Note |
Ctrl + Enter |
| Discard Reply/Note |
Esc |
Tags Management Shortcuts
| Action |
Help Scout Shortcuts |
| Select All |
* then A |
| Select None |
* then N |
| View Selected |
V |
| Edit Selected |
T |
| Merge Selected |
M |
| Delete Selected |
D |
| De-select / Close menu |
Esc |
Folders Shortcuts
| Action |
Help Scout Shortcuts |
| Dashboard |
G then H |
| Unassigned Folder |
G then U |
| Mine Folder |
G then M |
| Drafts Folder |
G then D |
| Assigned Folder |
G then A |
| Closed Folder |
G then C |
| Spam Folder |
G then S |
| New Conversation |
G then N |
| Mailbox Settings Dropdown |
, |
Other Help Scout Shortcuts
| Action |
Help Scout Shortcuts |
| Toggle Search |
/ |
| Show keyboard shortcuts list |
? |
| Close the window or menu |
Esc |
| Toggle Search |
Ctrl + / |
| Select – Arrow Up or Arrow Down |
Up & Down Arrow key |
| Preview Article |
Enter |
| Insert Link w/ reply or not open |
Spacebar |
READ NEXT:
