Learn Oracle RightNow Shortcuts for Windows
Adding New Item Shortcuts
| Action |
Oracle RightNow Shortcuts |
| New Incident |
Ctrl + Shift + I |
| New answer |
Ctrl + Shift + A |
| New contact |
Ctrl + Shift + C |
| New organization |
Ctrl + Shift + O |
| New opportunity |
Ctrl + Shift + P |
| New task |
Ctrl + Shift + T |
| New campaign |
Ctrl + Shift + G |
| New mailing |
Ctrl + Shift + M |
| New document |
Ctrl + Shift + D |
| New survey |
Ctrl + Shift + Y |
| New report |
Ctrl + Shift + R |
| New dashboard |
Ctrl + Shift + B |
Text Editing Shortcuts
| Action |
Oracle RightNow Shortcut keys |
| Copy |
Ctrl + C |
| Cut |
Ctrl + X |
| Paste |
Ctrl + V |
| Select all |
Ctrl + A |
| Move forwards one word |
Ctrl + Left Arrow key |
| Move backward one word |
Ctrl + Right Arrow key |
Editing Records Shortcuts
| Action |
Oracle RightNow Shortcut keys |
| New (same item type) |
Ctrl + N |
| Save |
Ctrl + S |
| Save and close |
Ctrl + Shift + S |
| Save as |
F12 |
| Spell check |
F7 |
| Information |
Ctrl + I |
| Print |
Ctrl + P |
| Delete |
Delete |
| Forward |
Ctrl + F |
| Help |
F1 |
Explorers and Reports Shortcuts
| Action |
Oracle RightNow Shortcut keys |
| New (uses default new selection) |
Ctrl + N |
| Assign |
Ctrl + A |
| Refresh |
F5 |
| Edit selected item |
Ctrl + E |
| Find (in an explorer) |
Ctrl + F |
| Forward (from a report) |
Ctrl + F |
| Rename |
F2 |
| Refresh |
Ctrl + R |
| Copy |
Ctrl + C |
| Print |
Ctrl + P |
| Delete |
Delete |
Other Oracle RightNow Shortcuts
| Action |
Oracle RightNow Shortcut keys |
| Return to the previous content pane tab in the history |
Ctrl + Tab |
| Move forward to the next content pane tab in the history |
Ctrl + Shift + Tab |
| Move to the first field in Quick Search |
F3 |
| Close window |
Esc |
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