Freshdesk Keyboard Shortcuts: The Complete List (2026)
Freshdesk keyboard shortcuts are key combinations that let support agents manage tickets and move around the helpdesk without touching the mouse speeding up repetitive work like replying, assigning, and closing tickets.
To turn them on, click your Profile picture in the top-right corner of Freshdesk and toggle on Keyboard Shortcuts. Then press ? anytime to pull up the in-app reference sheet.
Below is the complete, current list, grouped exactly as Freshdesk organizes them Navigation, Ticket List View, and Ticket Details — verified against Freshdesk’s official documentation and updated for Freshdesk Omni. If you signed up before December 2025, a few shortcuts may differ; those are noted. You can also download the full list as a free PDF.
Navigation Shortcuts
| Action | Shortcut |
|---|---|
| Go to Dashboard | G then D |
| Go to Tickets | G then T |
| Go to Social tab | G then E |
| Go to Solutions | G then S |
| Go to Forums | G then F |
| Go to Customers | G then C |
| Go to Reports | G then R |
| Go to Admin | G then A |
| Open new ticket form | G then N |
| Open outbound email | G then M |
| Place cursor in search box | / |
| View all keyboard shortcuts | ? |
Ticket List View Shortcuts
| Action | Shortcut |
|---|---|
| Go to next page | Alt + Right (Option + Right on Mac) |
| Go to previous page | Alt + Left (Option + Left on Mac) |
| Move cursor to previous ticket | Up |
| Move cursor to next ticket | Down |
| Select ticket | X |
| Jump to views | V |
| Execute a scenario | S |
| Scroll down the ticket | Space |
| Open ticket | Enter |
| Delete ticket | # |
| Close ticket | ~ |
| Close ticket without email notification | Alt + ~ (Option + ~ on Mac) |
| Mark ticket as spam | ! |
Ticket Details Shortcuts
| Action | Shortcut |
|---|---|
| Go to next ticket | J |
| Go to previous ticket | K |
| Reply to ticket | R |
| Forward ticket | F |
| Add note | N |
| Send content in editor | Ctrl + Enter (Cmd + Enter on Mac) |
| Open “Send” dropdown (e.g. Send & Set Pending) | Alt + Ctrl + Enter (Option + Cmd + Enter) |
| Add yourself as watcher | W |
| Add time to ticket | M |
| Set priority | P |
| Delete ticket | # |
| Close ticket | ~ |
| Mark as spam | ! |
| Expand conversations | ] |
| View ticket activities | } |
Frequently Asked Questions
How do I enable keyboard shortcuts in Freshdesk?
Click your Profile picture in the top-right corner of Freshdesk and toggle on Keyboard Shortcuts. Once enabled, press ? at any time to open the in-app reference sheet of all available shortcuts.
Why aren’t my Freshdesk keyboard shortcuts working?
The most common reason is that shortcuts are toggled off in your profile settings enable them under Profile → Keyboard Shortcuts. Shortcuts also won’t fire while your cursor is inside a text field (such as a reply box), and some shortcuts only work in the right context: Ticket List View shortcuts work on the Tickets tab, while Ticket Details shortcuts only work once a ticket is open.
Do Freshdesk keyboard shortcuts work on Mac?
Yes. The shortcuts are nearly identical across Windows and Mac because they run in the browser. The only difference is modifier keys on Mac, use Option instead of Alt, and Cmd instead of Ctrl. For example, “close ticket without notification” is Alt + ~ on Windows and Option + ~ on Mac.
Did Freshdesk shortcuts change in Freshdesk Omni?
Freshdesk Omni (rolled out December 2025) kept the core navigation and ticket shortcuts the same but added context-specific keys such as V (jump to views) and S (execute a scenario) in the Ticket List View. If you signed up before December 2025, your shortcut set may differ slightly.
How do I see all keyboard shortcuts inside Freshdesk?
Press ? anywhere in Freshdesk to bring up the built-in reference sheet listing every available shortcut.
Can I customize or disable Freshdesk keyboard shortcuts?
You can enable or disable shortcuts entirely using the Keyboard Shortcuts toggle in your profile, but Freshdesk does not currently support remapping individual shortcuts to custom keys.
Final Thoughts
Freshdesk keyboard shortcuts are one of the fastest ways for support agents to cut down on repetitive clicks once enabling, replying, assigning, and closing tickets all become single keystrokes. The biggest gains come from learning the handful you’ll use dozens of times a day: R to reply, N to add a note, J and K to move between tickets, and ? to pull up the full list whenever you forget one.
If you’re rolling Freshdesk out across a team, share this list (or the PDF above) so everyone builds the same muscle memory. And if you also work in other support tools, our Zendesk keyboard shortcuts guide covers the equivalents there.
